1. All of our goods will be tested by 100% before shipment.
2. Best after sale service, customer can follow their order
situation any time, no matter on product line, warehouse or
shipment. SERVICES Tel: 86-21-6219 7977 Time: 9:00 a.m.- 6:00 p.m.
A. If Slight problem, Please send the proof to our After-Sales
Department, we will reply within two days
B. If Serious problem, We will dispatch our Quality and Problems
Appraisers to make a confirmation, or Have a negotiation of the
compensation and sign agreements, or Our After-Sales Department
will perform the duties as the agreements
3. More than 10years experience in exporting to make your order
1. Q: What is our factory product range?
A:1) Kitchen Sink, Ceramic Basin, Ceramic Toilet, Urinal, Bidet,
2) Fitting of Sanitary Ware.
2. Q: How to order?
A: Please send us your purchase order by Email or Fax, or you can
ask us to send you Proforma Invoice for your order. We need to know
the following information for your order:
1) Product information: Quantity, Specification (size, material,
color, logo and packing requirement), Artwork or Sample will be the
2) Delivery time required.
3) Shipping information: Company name, Address, Phone number,
4) Forwarder's contact details if there is any in China.
3. Q: How long and how to get sample from us ?
A:1) If you need some sample to text, we can make as per your
request. You should pay for the transportation freight of samples
and sample cost,while the sample cost can be refundable if order
isconfirmed and QTY goes up to one container.
2) Lead time for making sample: 3-5 days
3) The transportation freight of samples: the freight depends on
the weight and packing size and your area.
4. Q: What is the payment terms for sample cost and order amount?
A:For sample, we accept the payment sent by T/T, for orders, we can
accept T/T or L/C.
5. Q: What is the whole process for doing business with us ?
A:1) First, please provide details of the products you need we
quote for you.
2) If price is acceptable and client need sample, we provide
Proforma Invoice for client to arrange payment for sample.
3) If client approve sample and require for bulk production for
order, we will provide Proforma Invoice for client, and we will
arrange to produce at once when we get 30% deposit.
4) We will send photos of all goods, packing, details, and B/L copy
for client after goods are finished. We will arrange shipment and
provide original B/L when the client pay the balance.