Help desk software
A great help desk is at the heart of great customer support. Help
desk software enables support agents to track, prioritize, and
solve customer support tickets.
But Zendesk is more than just help desk software; it’s a customer
service and engagement platform that offers omnichannel support.
That means that customer interactions across phone, chat, email,
social media, and any other channel you can imagine come together,
all in one place.
Zendesk helps streamline customer support with time-saving tools
like triggers and automations. It’s intuitive and easy to use
because it’s built with both customers and support desk agents in
Because great customer support starts with the right tools. And
with Zendesk, you've got everything you need to build the best
customer experience possible.
Service desk software is for all types of teams and companies
Companies like Expedia, Tesco, and Vodafone have implemented
Zendesk’s help desk software to provide innovative support at
Washio and other small businesses like Baublebar and charity: water
use the Zendesk ticket management system to offer customer service
for their growing businesses.
Shopify scaled ticket support operations for its e-commerce
business using Zendesk.
UTI, John Lewis, and other HR teams use Zendesk to provide
streamlined, responsive help desk support software to their
Zendesk powers the IT Help Desk at Xerox, allowing employees to get
quick IT help.
The UCLA department of Psychology supported 200 staff members with
a two-person team using Zendesk software.