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proprietary and market-leading ticketing system it helpdesk ticketing system

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proprietary and market-leading ticketing system it helpdesk ticketing system

When two of the world’s most recognized fine watch brands, Citizen and Bulova, merged in 2018, they faced more than just the challenge of maintaining their distinctive identities, unique designs, and technologies. With one support organization having to serve customers for both brands, it became clear that streamlining the way the customer service team operated needed to be a priority—or else the customer experience would suffer. At issue? Agents needed to easily access all customer data across the brands in one place to continue to deliver the flawless customer experience Citizen and Bulova customers had come to expect.
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